Terms and Conditions

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SMS Terms and Conditions – New Era Black Car Service

1. SMS for Consent Communication
We will not share your phone number with any third parties for marketing purposes.

2. Types of SMS Communications
If you opt in to receive messages from New Era Black Car Service, you may receive texts about:

• Conversation External 

Example;  

Hi [First Name], thanks for booking with New Era Black Car Service LLC! Just a few quick things to note: please cancel at least 24 hours in advance to avoid charges. No-shows or late cancellations may be charged the full fare. We allow a 15-minute grace period (30 minutes for airport pickups). Extra stops or wait time may cost a bit more. Booking confirms your agreement to these terms. Let us know if you have any questions. To opt out of messages from New Era Black Car Service LLC, reply STOP.

• Conversation between employees 

Example; 

Hey, just a quick update — we have a new booking for tomorrow at 2:30 PM. Pickup is at 123 Main St, with drop-off at JFK Airport. The client, Sarah James, requested a Black Escalade, and it’s already assigned to you. It’s a curbside pickup, not meet & greet. Please remember there’s a 30-minute grace period for airport pickups, and any wait time beyond that will be billed. She’s been informed of the 24-hour cancellation policy, along with possible extra charges for delays or additional stops. Let us know if anything changes, and thanks for being early as always! To opt out of updates from New Era Black Car Service LLC, reply STOP.

Standard message rates may apply.

3. Message Frequency
You may receive approximately 2–5 SMS messages per week, depending on your reservations and notifications.

4. Carrier Charges
Message and data rates may apply based on your mobile carrier and location.

5. Opt-In Methods
You can opt in via the following methods:

1. You can opt in by giving your consent verbally during a phone call with one of our customer service representatives. Our team will explain the messages you may receive and ask for your permission before confirming your opt-in.
2. During the call, you may also be asked to confirm your phone number and agreement to receive updates and service-related messages from New Era Black Car Service LLC.
    

6. Opt-Out Instructions
You may opt out at any time by replying STOP to any message. To resume receiving texts, reply START.

7. Help
If you need assistance, reply HELP to any message or contact us at newerablackcar@gmail.com.

8. Disclosures

• Message frequency may vary.
   
• Message and data rates may apply.
   
• Reply STOP to cancel.
   
• Reply HELP for assistance.
   
• Visit our website for our Privacy Policy and Terms of Service.